GIS 2go - Terms of Use

Thank you for using Cadenza Mobile GIS 2go! These Terms of Use shall govern the use of GIS 2go software as well as access to and use of GIS 2go server services. Please read the terms and conditions carefully before using the software and server services. By using the GIS 2go software and server services you agree to these Terms of Use. If you use the software and server services on behalf of an organization, you shall accept the terms of use on behalf of that organization and acknowledge that you are authorized to commit to the said Terms of Use on behalf of that organization. In this case, "you" and "your" mentioned in the text below shall refer to this organization.

Our services

By creating a fee-based account for the GIS 2go server services you shall receive the following services: (1) You shall be granted a non-exclusive, non-transferable and revocable license to use the GIS 2go software as long as you have a valid account for the GIS 2go server services. (2) You can use the GIS 2go server services provided on the Internet to upload and download your mobile maps from the Cadenza Mobile app and desktop software as long as you have a valid account for the GIS 2go server services. The features specified in your respective package shall apply.


Operational Service Hours: From Monday to Friday from 6:00 a.m. until 6:00 p.m. (Central European Time), with the exception of public holidays in the state of Baden-Wuerttemberg (Germany). Outside these hours, regular maintenance and data backups may restrict the use of the services.

Availability: The server services are available at least 99% of the annual service support hours. Excluded from this shall be downtimes caused by maintenance and servicing announced in due time (see below "Maintenance and Service Window"), or downtimes which are due to technical or other issues beyond our control (e.g. force majeure, network failures of other operators). Access to our services may be restricted, if required in order to ensure network operation security and network integrity, prevent serious network disruptions, and safeguard the software or stored data.

Restoring server services: In the event of failure or loss of data during the service support hours, the server services shall be restored within 8 hours at the latest after notification of the failure. Outside our operational service hours, the service restoration period shall be valid from the start of the next service support hours. Data that was transferred after the backup may be lost when importing the last backup during service restoration. Malfunctions must be reported immediately.

Maintenance and maintenance window: A maintenance window is agreed for periodic, planned or unplanned maintenance on our servers and their supplier systems required to ensure smooth and secure operation and/or to implement updates. If such work results in reduced service availability, this effect shall not be regarded as downtime. The work shall be considered as service time. In general, system maintenance is carried out on weekends between 12:00 noon on Saturday and 12:00 noon on Sunday, or at night on every weekday between 11:00 p.m. and 5:00 a.m. the next morning. In exceptional cases, system maintenance can also be carried out during all other times. It will then be made sure that any negative effects on the use of the system/services are reduced to the minimum.

Non-performance of the service: If we are unable to provide our services for reasons for which we are not responsible, such as force majeure (in particular war, natural disasters) or other events that were not foreseeable at the time of contract conclusion (such as legal strikes, failure of a service provider), we shall be released from our service obligations for the duration of the hindrance. If events lead to a long-term hindrance in rendering performance, both Parties may declare withdrawal from the contract.

Your responsibility

You shall be responsible and liable for all content that you upload, download or use within the framework of the server services or that you offer to third parties within the framework of your GIS 2go account. Disy shall not assume any responsibility and liability for these activities.

Disy shall regularly back up your data to prevent data loss. Irrespective of this data backup, you - not Disy - shall be responsible for the management and protection of your data. Disy shall not be liable for any loss or damage to your data, nor for any costs or expenses relating to the backup or restoration of your data. Please note: Use the download function of the GIS 2go desktop software in order to download your data from the Mobile Server and store it locally on a regular basis.

Service provided on an "as is" basis

Although we strive to provide excellent service, no guarantee is made for some aspects of the service. GIS 2go software and server services are provided on an "as is" basis, at your own risk and without conditions of any kind. We do not guarantee the marketability or suitability for a specific purpose. Disy shall not be liable for any damage to your computer system, loss or corruption of data or any other damage resulting from your access to or use of the services or software.

Limitation of liability

To the extent permitted by law, Disy shall in no event be liable for indirect damages, individual damages, incidental damages, compensation for damages and consequential damages (including loss of use, loss of data, loss of business and loss of profit).

Place of jurisdiction

Karlsruhe, Germany

Get in touch with our expert!

Dr. Wassilios Kazakos

Dr. Wassilios Kazakos

Any further questions?